Refund and Return Policy

Mizora's Hassle-Free Return, Refund, and Cancellation Policy

At Mizora, we prioritize customer satisfaction. Our liberal cancellation and return policy is designed to assist our customers as far as possible. Here are the details:

Return Policy

Return Period

Customers can return products within 7 days of receiving their order in case of damage, defect, or mismatch.
Returns or refunds related to product quality issues will not be entertained.

Condition of Returned Items

  • Items must be in their original condition, unused, and include all original packaging and tags.

  • Only damaged, defective, or incorrect items are eligible for returns.

Return Process

  1. Initiate a Return: Contact our support team at support@mizora.in or WhatsApp us at +91 7021350585 within 7 days of delivery.

  2. Provide Details: Share your order number, product details, and reason for the return.

  3. Return Shipping: We will guide you through the process and provide return shipping instructions.

Return Charges

  • Customers are responsible for return shipping unless the item is defective or incorrect.

  • A flat return fee of ₹120 applies to accepted returns due to size-related issues.

Refund Policy

Refund Approval

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

Refund Process

  • If approved, refunds are processed within 2–5 working days.

  • Refunds will be issued to your original payment method.

Partial Refunds

Partial refunds may be granted in certain cases (e.g., items not in original condition or missing parts for reasons not due to our error).

Cancellation Policy

Cancellation Period

Orders can be canceled within 24 hours of placement for a full refund.

How to Cancel

To cancel, contact our support at support@mizora.in or WhatsApp +91 7021350585.

Late Cancellations

  • If the order has already been processed or shipped, the cancellation will be treated as a return, and the return policy will apply.

  • Orders canceled after 24 hours will incur a 10% restocking fee.

Contact Information

Policy Changes

Mizora reserves the right to amend this Return, Refund, and Cancellation Policy at any time. Any updates will be posted here, and customers will be notified via email.

By shopping with Mizora, you agree to this Return, Refund, and Cancellation Policy.
Thank you for your trust and cooperation!